Your own number for your property, connected through Meta’s official sign-up. Meta bills message fees to you directly.
AI guest concierge for holiday homes, hotels and car rentals
The host who never sleeps.
Bonporta answers guest questions around the clock from your house book, sells extras via payment link and sends the plumber before you wake up. On WhatsApp, Telegram or in the app, in every guest’s own language. You only step in for exceptions.
Demo login: demo@bonporta.app · password demo-bonporta-2026
- 60-day pilot free
- Cancel monthly
- Hosted in the EU
- Telegram
- App without a number
- 12 languages
- Stripe payment links
- No app for tradespeople
The problem
The same questions every day. And at night the phone rings over a dripping tap.
Holiday home
- “How does the AC work?”, “Where do the bins go?”, “Why is the pool green?”
- Nobody reads the house manual PDF
- Chasing tradespeople by phone
Hotel
- Front desk tied up with routine questions
- Upgrades and dinner rarely sold in advance
- Repeat bookings go to the platform, with commission
Car rental
- Hotline calls about pick-up spot, fuel policy and night returns
- Add-ons only sold at the counter
- Damage reported by email, without photos
How it works
Set it up once. Then it runs.
Create your house book by video or text
Film a walkthrough and talk as you go, or simply type. Bonporta picks up appliances, rules and common questions and asks about anything missing. Nothing goes out without your approval.
Product design The guest starts the chat
Via a QR code in the property, a link in the booking confirmation or a code in the app. That works on Airbnb and Booking.com too, which don’t pass on phone numbers.
Product design Bonporta answers, sells, dispatches
Answers come from your house book, with the source. If an extra fits, a payment link follows. If something breaks, the guest gets instant instructions and the right company gets the job.
Product design
Channels
Where your guests already write.
The sender is always your property, never an anonymous bot. All conversations land in one inbox.
Telegram
Your own bot, with no messaging costs. Ideal as a second channel, for example for car rental stations.
App without a number
For guests who prefer not to share their number: enter a code or scan a QR, done. Also runs in the browser, nothing to install.
Multilingual
Everyone speaks their own language. Bonporta translates.
Deutsch English Español Italiano Français Nederlands Português Polski Dansk Svenska Čeština Türkçe
Guest
Writes and reads in their own language, detected automatically. The AI notice and privacy notice arrive in their language too.
Host
Maintains the house book once, in their language. Reads every conversation translated, with the original one tap away.
Tradesperson
Receives jobs in their own language, even if the guest wrote in a completely different one.
12 languages at launch across app, dashboard and templates. The AI replies in many more.
Automatic dispatch
The plumber knows before you wake up.
For each kind of fault you decide once who comes. Bonporta recognises the report in any language, including photos and voice messages.
Instant instructions
The guest gets help right away: main water valve, fuse box, pump, with a photo from the house book.
Job via WhatsApp
Address, photo, the times when guests are in, and an access code valid only for the time window. In the company’s own language.
Backup after 30 minutes
If nobody confirms, the job goes to your backup company automatically.
Approval only for higher costs
You set a cost limit. Everything below it simply appears in the daily report.
Tradespeople don’t need an app. One button in WhatsApp is enough.
Extras & payment
Selling, without the hard sell.
Bonporta only offers extras when they fit: late checkout only if cleaning comes later, the boat trip only when seats are free. Payment takes one tap.
- Money goes straight to you
- Payment via Stripe link by card or Apple Pay. You are the seller and the amount lands in your Stripe account.
- No made-up prices
- Price, availability and rules come from your extras catalogue, never from the AI.
- Everyone in the loop
- After payment, cleaners or partners are notified immediately. Receipts are created automatically.
Platform rules respected: payment links are only sent in WhatsApp, Telegram or the app, never in the Airbnb chat.
Discover
Thinking of summer in November.
The app stays useful after check-out. Guests who opt in see their favourite place again, plus selected trips from partners.
- Bring guests back
- Direct bookers get your returning-guest rate, Airbnb guests a link to your listing.
- Partner trips
- Selected offers from travel agencies and partners. You get a share when your guest books.
- Only with consent
- A separate, explicit opt-in. Guests can unsubscribe at any time with “STOP”.
Three industries, one product
For everyone who looks after guests for a few days.
Holiday home & apartment
For hosts and property managers on Airbnb, Booking.com and direct bookings.
- Arrival, Wi-Fi and door code only on arrival day
- Late checkout matched to the cleaning schedule
- Faults go straight to your contractors
- Bookings via iCal, Smoobu and Beds24 in preparation
Hotel
The front desk that asks first.
- Online check-in, sea-view upgrade, restaurant table
- Towels and repairs as jobs for housekeeping and maintenance
- With consent, an offer to book direct next time
- Connections to Apaleo, Mews or Cloudbeds planned
Car rental
The rental desk in your pocket.
- Parking spot, directions and key box code
- Fuel or charging policy, tolls, border crossings
- Child seat, extra driver, insurance via link
- Report damage by photo, return at night
Dashboard
You only check in when it matters.
A daily report in the morning, a few decisions, nothing else.
- Daily report
- What the AI solved, which extras sold, who arrives today.
- Exceptions only
- A dog over the weight limit, costs above your limit, a complaint, a discount request: each with a suggestion you approve in one click.
- Read along and take over
- Every answer shows its source. “Take over” pauses the AI for that conversation.
- The house book learns
- Unanswered questions come to you. Your answer then applies to every property you choose.
Trust
Clear rules, from day one.
- AI disclosure
- The first message says an AI is replying, as Article 50 of the EU AI Act requires. Anyone who writes “human” is passed to you.
- GDPR
- You are the controller, Bonporta is the processor under a data processing agreement. Privacy notice in the first chat, deletion periods per stay.
- Hosted in the EU
- Data sits on servers in the EU, tenants are separated and every action is logged.
- No AI training on guest data
- We only use AI APIs that do not train on your conversations.
- Your property is the sender
- Guests see your name, not ours. You are the seller of the extras.
- No lock-in
- Cancel monthly. House book, guest and conversation data can be exported at any time.
Pricing
A subscription and a small share of the extras.
The first 60 days are free. After that, cancel monthly.
Holiday home Basic
€15
per property per month
Without WhatsApp
- AI concierge in app, web and Telegram
- No messaging costs
- House book by video, 12 languages
Holiday home Pro
€29
per property per month
€24 from 10 properties
- Everything in Basic
- Your own WhatsApp number
- Service jobs with backup company
- Extras with Stripe, Discover
Hotel
€3
per room per month
Minimum €149 per month
- Online check-in, upgrades
- Jobs for housekeeping and maintenance
- WhatsApp, Telegram and app
Car rental
€149
per station per month
- Handover, rules, damage by photo
- Add-ons via link
- WhatsApp, Telegram and app
- 5% on extras
- Platform fee on extras sold, via Stripe. You remain the seller.
- WhatsApp at cost
- You pay WhatsApp fees directly to Meta.
- 60-day pilot free
- Try everything, then cancel monthly.
All prices exclude VAT.
FAQ
Questions, answered briefly.
How do Airbnb or Booking.com guests get into the chat?
The platforms don’t pass phone numbers on to software, so the guest takes the first step: via a QR code or NFC stand in the property, a code in the listing’s guidebook or an online check-in where they choose their channel. For direct bookings, hotels and car rentals, Bonporta can write first with consent.
What if the AI doesn’t know something?
It doesn’t guess. The question goes to you and the guest is told someone is on it. Your answer is added to the house book for next time. Prices, times and codes always come from the database, safety topics only with your approval. In emergencies Bonporta points to 112 and alerts you.
Do tradespeople need an app?
No. Service providers receive jobs via WhatsApp in their own language and confirm with one button. If nobody replies within 30 minutes, the job goes to the backup company.
Do I need to change my booking system?
No. Bonporta reads bookings via iCal calendar and runs alongside your existing system. Direct connections to Smoobu and Beds24 are in preparation.
Who pays the WhatsApp fees?
You do, directly to Meta, with no mark-up from us. Replies to guest messages usually fall within the free allowance. On the Basic plan you use app, web and Telegram with no messaging costs at all.
How long does set-up take?
Our goal is about 30 minutes per property: connect your account, film a walkthrough, fill gaps by voice message, add extras and partners. For hotels and managers with many properties we do the set-up ourselves during the pilot.
Do guests know they are talking to an AI?
Yes. The first message includes an AI notice under the EU AI Act. Guests can ask for a human at any time.
Sleep through the night. Starting today.
60-day pilot at no cost. Explore the dashboard with the demo login, or write to it yourself as a guest.
Demo login for the dashboard: demo@bonporta.app · demo-bonporta-2026